Terms of service

TERMS AND CONDITIONS

1. Scope and seller

These Terms and Conditions apply to all orders placed by consumers through the KLADERUM online store.

The seller and contracting party is:

KLADERUM

Hansaallee 26B
40547 Düsseldorf
Germany
Email: info@kladerum.com
Phone: +49 173 588 4450
VAT identification number: DE463778146

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or independent professional activity.

2. Formation of the contract

The presentation of products in the online store does not constitute a legally binding offer. It is an invitation to place an order.

You may add products to your cart and review or amend your information at any time before submitting the order. By clicking the final order button, you submit a binding offer to purchase the goods contained in your cart.

After we receive your order, you will receive an automatic order confirmation by email. This confirms receipt of the order only. The purchase contract is formed when we expressly accept the order, send a shipping confirmation or dispatch the goods, whichever occurs first.

3. Contract language and storage

The languages available for concluding the contract depend on the language version selected in the online store. We retain the contract information for the applicable statutory retention periods. Your order details and these Terms and Conditions will be made available to you by email or in another appropriate form.

4. Prices and payment

All prices displayed in the online store are total prices and include applicable statutory VAT. Any additional shipping charges are clearly displayed before you complete the order.

The payment methods available to you are shown at checkout. Payment is due in accordance with the selected payment method. Payments may be processed by payment service providers engaged by us, and their supplementary terms may apply.

5. Delivery

We deliver to the delivery areas stated in the online store. Estimated delivery times are shown on the website or at checkout.

If an ordered item is exceptionally unavailable, we will inform you without undue delay. Any payment already made for unavailable goods will be refunded.

Partial deliveries are permitted where reasonable for you and will not result in additional costs.

6. Retention of title

The goods remain our property until payment has been made in full.

7. Right of withdrawal

Consumers have the statutory right of withdrawal. Full details are provided in our Notice of the Right of Withdrawal. That notice takes precedence over general return guidance.

8. Statutory rights for defective goods

Your statutory rights in relation to defective or non-conforming goods apply. Product colors or appearance may vary slightly depending on the screen and device settings used. This does not limit your statutory rights.

9. Liability

We are liable without limitation for death, personal injury or damage to health, for intent and gross negligence, under applicable product liability legislation and in all other cases of mandatory statutory liability.

Where we negligently breach an essential contractual obligation, our liability is limited to the foreseeable loss typical for this type of contract. An essential contractual obligation is one whose performance is necessary for the proper fulfilment of the contract and on which you may ordinarily rely.

In all other cases, liability for ordinary negligence is excluded. These limitations also apply for the benefit of our legal representatives and agents.

10. Intellectual property

The content of the online store, including text, photographs, graphics, logos, videos and designs, is protected by copyright and other intellectual property rights. Any use beyond what is permitted by law requires our prior consent.

11. Data protection

Information about how we process personal data is provided in our Privacy Policy.

12. Consumer dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

13. Governing law

The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods.

If you are a consumer habitually resident in another country, any mandatory consumer protection provisions of that country from which the parties may not contractually derogate remain unaffected.

14. Final provisions

If any provision of these Terms and Conditions is or becomes invalid in whole or in part, the remaining provisions remain effective. The applicable statutory rules replace the invalid provision.